Frequently Asked Questions about Supplies
OEM vs. Remanufactured Cartridges.
What’s the difference between DCS brand toner cartridges and OEM cartridges?
Think of them as fraternal twins, not identical twins. There are specific processes for remanufacturing cartridges. We follow those processes. We don’t skip steps and we don’t take shortcuts. Our goal is to manufacture to the same specs as HP, Lexmark, Brother, etc.
Do DCS cartridges have the same page yield as OEM cartridges?
Our cartridges are built to the same page yield specification (or better) than OEM cartridges.
Where things get fishy is page coverage. For instance, if a cartridge has a 5,000 page yield, that is 5,000 pages at only 5% page coverage. 5% isn’t a whole lot when you’re printing off of the internet (usually 60- 70% coverage) or pictures (90%) coverage. And your typical letter is about 7 – 8%.
We have a program to help you with the fishy-ness. Send us your document and we’ll let you know the coverage you’re using. Or, send us about 10 pages of your normal documents and we’ll give you a great estimate on how many pages you should get from your cartridge.
Drill & Fill.
Does DCS just open and refill cartridges?
While that would considerably cut down production time, we think you want quality. Drill & fill isn’t quality. Each cartridge is rebuilt from the bottom up. And drills are banned from our production department!
Green is my favorite color.
Is DCS Green?
Where it makes sense without effecting performance, we re-use parts. Most internal components are always new, but gears and casings can be reused one or two times before discarding. You’re conscious of trying to rid the landfills of things that can be re-used. Our job is to carefully screen for those things and put them to use for you.
How does DCS handle defective cartridges?
About 2% of all cartridges on the market are defective. (Even the OEM’s have defective cartridges – although they seldom talk about it.) And though we take it personally when it happens, all that matters is that it happened to you!
Call or email. Immediately! We’ll send you another cartridge to be received “next day” so you’re back up and running. Send back the cartridge and we’ll get a credit issued.
And we will ask questions – not to bug you, but because we want to get to the bottom of the issue and work to ensure it doesn’t happen to you again.